Last Updated: [18 August 2024]
At Kids Ocean, we strive to deliver your purchases in the quickest and most efficient way possible. Please read our shipping policy carefully to understand how we manage shipping for your orders.
1. Order Processing
- Order Processing Time: All orders are processed within [1-2] business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The cost may vary based on the delivery location and the weight of the package.
Shipping Methods and Delivery Times:
- Standard Shipping: [5-7] business days
- Express Shipping: [2-3] business days (if available)
Please note that delivery delays can occasionally occur due to unforeseen circumstances such as extreme weather conditions, strikes, or other natural or man-made events.
3. Shipping Locations
We currently ship to locations within India. We do not offer international shipping at this time.
P.O. Boxes and APO/FPO Addresses:
We are unable to ship to P.O. Boxes or APO/FPO addresses.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within [24] hours.
5. Customs, Duties, and Taxes
Kids Ocean is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
Kids Ocean is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
7. Returns Policy
For more information on returns, please refer to our Return Policy.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Kids Ocean
Email: [support@kidsocean.in]
